Scope
This Customer Survey is part of our process of on-going improvement. The target group is a list of our UK customers taken at random from our customer database. As a token of our appreciation we will donate £1 to the NSPCC for each completed survey we receive.
Methodology
Each question has a possible 6 responses, which will be scored as shown in the following table.
Response | Score |
Poor | 1 |
Below Average | 2 |
Average | 3 |
Above Average | 4 |
Excellent | 5 |