Scope
This Customer Survey is part of our process of on-going improvement. The target group is a list of our UK customers taken at random from our customer database. As a token of our appreciation we will donate £1 to the NSPCC for each completed survey we receive.
Methodology
Each question has a possible 6 responses, which will be scored as shown in the following table.
| Response | Score |
| Poor | 1 |
| Below Average | 2 |
| Average | 3 |
| Above Average | 4 |
| Excellent | 5 |